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Return Policy
To return items purchased from Imagex, Inc., you must call our Customer Satisfaction Department at 1-703-883-2500 within fourteen (14) days from the invoice date (same as ship date) for a Return Materials Authorization (RMA) number. No refunds or exchanges are allowed after fourteen (14) days. All returns must be accompanied by the original receipt, invoice or packing slip.
RMA numbers are valid for seven (7) days from date of issuance. Returns should be shipped to the address given by the Customer Satisfaction Department along with the RMA number. The RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA.
- To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.
- Unopened packages will be subject to a fee of 25% of the purchase price. An open box is not returnable. Special order items may not be returnable.
- Shipping and insurance charges are not refunded.
- Refunds on purchases made with a credit card will only be credited to the same card.
- Refunds or credits are issued after receipt and inspection of returned goods.
If you have questions, comments or concerns about Imagex, Inc.’s Return Policy, please call 1-703-883-2500.
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