Overview

Imagex supports all of our hardware and software solutions from our offices in Virginia. From simple questions to complex requests, our trained and knowledgeable staff stands ready to assist. Because after all is said, imaging technology can only support your business if it works.

Hardware

Imagex offers exceptional technical support on all Canon Check Scanners (CR products), DR scanners and micrographic equipment. Our highly-trained, Canon-certified technicians can manage service issues from product setup and training to resolving hardware repairs or other related concerns that may occur. Imagex also supports a variety of other manufacturers, including Xerox and Fujitsu.

Service Programs

Imagex offers several service maintenance programs to suit our customers’ needs. These service programs also include programs for the Check Scanners CR180II, CR55, and CR25:

Depot

Cost-effective program to repair check scanners with quick turnaround
Parts, labor and shipping of repaired scanner back to customer included
Unlimited technical phone support

Imagex Carepack (for Canon CR55 and CR25 Only)

Replacement unit sent overnight to minimize downtime
Economical program providing exchange of scanners
Unlimited technical support
Customer keeps comparable, refurbished scanner

Advanced Exchange

Provides overnight replacement and repair of customer scanners
Unlimited technical phone support
Includes parts, labor and shipping of replacement scanner and exchange of malfunctioning scanner
Customers requiring asset tags retain their originally-purchased scanner

On-site Service

Includes parts, labor and travel costs
8-hour response time
Unlimited technical phone support

On-site Swap

Replacement scanner left at customer site if it cannot be repaired during visit
Ensures limited downtime to customer