Streamlined and Secure Hardware Maintenance Services
At imageX, we provide a step-by-step breakdown of our hardware maintenance and support service to ensure efficiency, security, and expertise. Our team of experts is dedicated to delivering comprehensive solutions that meet the unique needs of your data center or organization.
Efficient Service Delivery
We follow a meticulous process to deliver our hardware maintenance services efficiently, ensuring minimal disruptions to your operations.
Enhanced Security Measures
We prioritize data security and implement robust measures to protect your hardware and sensitive information.
Expertise and Knowledge
With over 30 years of experience, our team has the expertise and knowledge to handle all your hardware maintenance needs.
imageX Hardware Maintenance Programs
At imageX, our hardware maintenance services include top-notch solutions to ensure the smooth operation of your business. Our team of experts is dedicated to keeping your hardware in optimal condition, minimizing downtime, and maximizing productivity.
imageX Depot
Program
The Depot service program was developed for customers who seek the peace of mind associated with a service agreement but are on a tight budget.
Carepak Program at
imageX
The imageX Carepak program is the next level up from our Depot service agreement. Under the Carepak program, simply place a service call, and a replacement unit will be sent overnight to your location.
imageX Advanced Exchange Program
Currently, our most popular service level agreement, imageX's Advanced Exchange (AUR) program, is ideal for customers who depend on the uninterrupted operation of their equipment.
On-Site Service
Program
imageX offers on-site service to all locations in the Northeast region. Simply place a service call, and one of our technicians will go on-site to repair your machine.
Software Maintenance Program
imageX provides tier one support for all the software products we offer. Your calls are taken directly by us without outsourcing to third-party maintenance providers.
Streamline Your Document Management Process
Request a quote or schedule a consultation to learn how our document scanning services can benefit your organization.
Proactive Hardware Maintenance with Predictive Support
At imageX, we don't just fix problems—we prevent them. Our proactive maintenance ensures that your hardware stays in top condition with predictive diagnostics and 24/7 monitoring.
Continuous Monitoring
Ensure your equipment is running smoothly with round-the-clock surveillance.
Predictive Maintenance
Identify potential issues before they impact your workflow with advanced diagnostics.
Timely Alerts
Receive immediate notifications about critical hardware issues to minimize downtime.
Detailed Reports
Get insights into your hardware’s performance to make informed decisions and plan for future upgrades.
Flexible Hardware Support Plans to Suit Your Needs
imageX understands that every business has unique requirements. That is why we offer custom hardware maintenance contracts and plans to fit your operational needs and budget.
Customizable Service Levels
Choose from a variety of service options based on your needs, from basic to advanced support.
Scalable Solutions
As your business grows, easily scale your maintenance services to match your expanding infrastructure.
Cost-Effective Options
We offer affordable solutions without sacrificing the quality and reliability of your hardware support.
Vendor-Neutral Support
We provide maintenance for hardware from all major vendors, ensuring flexibility and comprehensive support.
Frequently Asked Questions
imageX offers comprehensive high-quality maintenance services and support for a wide range of hardware, including servers, computers, printers, and networking devices. Whether you have a single device or an entire fleet of hardware, we can tailor a solution to ensure smooth operations.
We understand that each business has unique needs. imageX offers flexible and scalable professional service levels, allowing you to choose the right plan based on your hardware components and operational requirements. Contact us to discuss your specific needs, and we'll craft a plan that works for you.
Response times vary based on the level of service agreement you choose. With our Advanced Exchange Program, we provide fast, often next-day, hardware replacements. For urgent repairs, we can send a technician on-site or provide real-time remote troubleshooting and maintenance solutions to ensure your hardware is running efficiently.
Our team regularly performs diagnostics to assess the condition of your hardware. If issues are detected, we provide you with clear recommendations, whether it's repair, replacement, or an upgrade to improve performance and extend the lifespan of your devices.
Yes! In addition to hardware support and maintenance, imageX offers tier-one software support for all technology equipment. This includes troubleshooting and resolving issues with your software systems, ensuring your equipment runs at optimal capacity alongside the programs that help business operations.
Still have questions?
Contact us for more information.
Get Started
Discover how imageX solutions can upgrade your real estate results. Contact us online for a quote, or call (703) 883-2500 today.