Last Updated: 5/15/2026
This Privacy Policy explains how ImageX Inc. (“ImageX,” “we,” “us,” or “our”) collects, uses, shares, and protects information collected through our public website, www.imagexinc.com, and related online forms, pages, features, and communications that link to this Privacy Policy.
By using our website, you agree to this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through the ImageX public website, including contact forms, quote request forms, service request forms, newsletter signups, website analytics, and other online interactions.
This Privacy Policy does not replace or supersede any master services agreement, statement of work, business associate agreement, data processing agreement, confidentiality agreement, support agreement, end user license agreement, or other written agreement between ImageX and a customer, vendor, partner, or other party.
Customer documents, project files, business records, protected health information, confidential information, and other data processed by ImageX as part of contracted services are governed by the applicable written agreement between ImageX and the customer.
2. Information We Collect
ImageX may collect information that you voluntarily provide through the website, including:
- Name
- Company name
- Job title
- Email address
- Phone number
- Mailing address
- Service interests
- Quote request details
- Service request details
- Newsletter signup information
- Messages or other information you submit through online forms
We may also automatically collect certain technical information when you visit the website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visit
- General website usage data
- Cookie and analytics data
3. Sensitive Information
Please do not submit protected health information, confidential client records, financial account information, Social Security numbers, government-regulated information, export-controlled information, or other sensitive data through public website forms, general email addresses, newsletter forms, or other non-secure channels unless ImageX has specifically instructed you to do so through an approved secure process.
If sensitive or regulated information is submitted to ImageX as part of contracted services, that information is governed by the applicable written agreement between ImageX and the customer.
4. How We Use Information
ImageX may use information collected through the website to:
- Respond to inquiries, quote requests, and service requests.
- Provide information about ImageX services.
- Communicate with prospects, customers, vendors, and business partners.
- Send newsletters, marketing communications, and service updates.
- Improve website functionality, content, and user experience.
- Evaluate and improve our sales, marketing, and customer service processes.
- Maintain website security and prevent misuse.
- Comply with legal, regulatory, contractual, and business obligations.
- Protect the rights, property, and safety of ImageX, our customers, and others.
5. Marketing Communications
If you sign up for our newsletter or otherwise request updates from ImageX, we may send you marketing emails, service updates, educational content, or other business communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send non-marketing communications related to active services, transactions, contracts, security matters, or legal obligations.
6. Cookies and Analytics
The ImageX website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, evaluate marketing performance, and improve user experience.
These technologies may collect information such as IP address, device type, browser type, pages visited, time spent on pages, referring websites, and general usage activity.
You can usually adjust your browser settings to refuse or remove cookies. However, some website features may not function properly without cookies.
7. How We Share Information
ImageX does not sell personal information.
We may share information collected through the website with:
- Website hosting providers
- IT and security service providers
- CRM, sales, marketing, and email communication platforms
- Analytics providers
- Professional advisors, including attorneys, accountants, consultants, and insurers
- Vendors or service providers who support ImageX operations
- Government authorities, regulators, courts, or other parties when required by law
- Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets
We require service providers to use information only as necessary to provide services to ImageX or as otherwise permitted by law.
8. Data Security
ImageX uses reasonable administrative, technical, and physical safeguards designed to protect information collected through the website.
However, no website, email system, internet transmission, or electronic storage method is completely secure. You should not submit sensitive or regulated information through public website forms or general email unless ImageX has specifically authorized an approved secure process.
9. Data Retention
ImageX retains information collected through the website for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, supporting customer relationships, improving our services, complying with legal obligations, resolving disputes, and enforcing agreements.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or contractual requirements.
10. Your Choices
You may contact ImageX to request that we update, correct, or delete information you submitted through the website, subject to applicable legal, contractual, security, and business recordkeeping requirements.
You may also unsubscribe from marketing emails at any time using the unsubscribe link in the email.
11. Third-Party Websites
The ImageX website may link to third-party websites, platforms, videos, social media pages, or other external resources.
ImageX is not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
The ImageX website is intended for business users and is not directed to children under the age of 13. ImageX does not knowingly collect personal information from children under 13 through the website.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
13. U.S.-Based Website
ImageX is based in the United States. If you access the website from outside the United States, you understand that information collected through the website may be processed and stored in the United States, where privacy laws may differ from those in your location.
14. Changes to This Privacy Policy
ImageX may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after an updated Privacy Policy is posted means you accept the updated Privacy Policy.
15. Contact Us
Questions about this Privacy Policy or requests related to information submitted through the website may be directed to:
ImageX Inc.
12359 Sunrise Valley Dr., Suite 130 Reston, VA 20191
Phone: (703) 883-2500
Email: sales@imagexinc.com